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KT Prasad
TMT
29 January, 2018
How chatbots will change the way companies interact with customers
With the growth of mobile technologies, the consumer expects greater responsiveness from companies round the clock. Brands are, therefore, expected ......
Opinion
31 August, 2017
Businesses need a new-age customer service approach to stay ahead of disruption
With the evolution of the 'subscription economy', several innovative businesses now place the customer at the heart of the enterprise. ......
Opinion
27 July, 2017
How artificial intelligence is taking customer experience to new frontiers
Have you ever thought about what the future holds for us? Self-driven cars, automatically-curated Netflix queues, and an intelligent home ......
Opinion
29 May, 2017
Omni-channel communication key to better retailer-customer relationship
A decade ago, retailers did not have a deeper insight into customers’ preferences. They also had limited options—such as telephone ......
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