KT Prasad - Author at VCCircle
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KT Prasad

How chatbots will change the way companies interact with customers

TMT

29 January, 2018

How chatbots will change the way companies interact with customers

With the growth of mobile technologies, the consumer expects greater responsiveness from companies round the clock. Brands are, therefore, expected ......

Businesses need a new-age customer service approach to stay ahead of disruption

Opinion

31 August, 2017

Businesses need a new-age customer service approach to stay ahead of disruption

With the evolution of the 'subscription economy', several innovative businesses now place the customer at the heart of the enterprise. ......

How artificial intelligence is taking customer experience to new frontiers

Opinion

27 July, 2017

How artificial intelligence is taking customer experience to new frontiers

Have you ever thought about what the future holds for us? Self-driven cars, automatically-curated Netflix queues, and an intelligent home ......

Omni-channel communication key to better retailer-customer relationship

Opinion

29 May, 2017

Omni-channel communication key to better retailer-customer relationship

A decade ago, retailers did not have a deeper insight into customers’ preferences. They also had limited options—such as telephone ......