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US-based Personiv acquires John Keells BPO Solutions

06 October, 2017

Personiv, a US-headquartered business process outsourcing firm, has acquired voice process service provider John Keells BPO Solutions India Pvt. Ltd for an undisclosed amount.

The acquisition will add 500 employees to Personiv’s workforce of 2,000 people across four global locations, it said in a statement.

Personiv, which currently operates in India out of Coimbatore, will expand to North India following the acquisition.

“Across our outsourcing solutions, from recruiting and creative to back office and customer engagement, our focus on quality, flexible execution and white-glove customer experience remains at the heart of what we do. The addition of the John Keells BPO team will further our vision..” said David Lesniak, chief executive officer of Personiv.

Incorporated in 2006, Gurgaon-based John Keells BPO Solutions was a fully-owned subsidiary of Colombo-listed conglomerate John Keells Holdings PLC. John Keells BPO Solutions was formerly known as Quatrro Business Support Services Pvt. Ltd.

Mumbai-based investment bank Equirus Capital acted as adviser to John Keells BPO.
The BPO space has seen a few mergers and acquisitions of late.

New Delhi-based Qualtouch BPO Solutions Pvt. Ltd is merging its BPO operations with peer Mas Callnet India Pvt. Ltd.

In April, HCL Technologies Ltd agreed to acquire US-based Urban Fulfillment Services LLC for up to $30 million (Rs 193 crore) to boost its mortgage BPO business.

In the same month, diversified conglomerate Essar Group agreed to sell its BPO business housed under Aegis Ltd to private equity firm Capital Square Partners, to cut debt.

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US-based Personiv acquires John Keells BPO Solutions

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