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Exclusive: Qualtouch merging BPO business with Mas Callnet

02 August, 2017

New Delhi-based Qualtouch BPO Solutions Pvt. Ltd is merging its business process outsourcing operations with peer Mas Callnet India Pvt. Ltd, a person privy to the development told VCCircle.

“Qualtouch has a presence in Delhi. The clients of Qualtouch will now have an opportunity to work with us in other locations,” said Deepak Kashyap, co-founder and chief executive officer of Mas Callnet India.

He, however, declined to provide more details, including the deal size.

Qualtouch BPO was founded by two former Star TV executives—Ritti Jarg and Vishal Chowdhury. It has two business units—domestic BPO operations and overseas ITES consulting operations. The company’s domestic division caters to firms in the telecom, aviation, FMCG and ecommerce segments.

Once the deal is closed, Qualtouch will be left with ITES consulting operations, Kashyap, said in a LinkedIn post.

Mas Callnet was founded by Kashyap and Ashwani Wadhwa in January 1990. The Delhi-based firm provides BPO services under the brand Team Mas. It has seven centres across the country with a presence in tier two and three cities. Its clients include Vodafone, Aircel, Apollo Tyres, DLF and Tata group.

Its customer service management suite DailDesk, which is targeted at micro, small and medium enterprises, uses artificial intelligence and social media integration to offer communication solutions. The firm has recently opened an R&D centre in Noida.

Dexter Capital Advisors acted as adviser to Mas Callnet.

An email query sent to Dexter did not elicit a response.

Recently, the BPO space has seen a few M&A deals.

In April, HCL Technologies Ltd agreed to acquire US-based Urban Fulfillment Services LLC for up to $30 million (Rs 193 crore) in cash to boost its mortgage business process outsourcing business.

In the same month, diversified conglomerate Essar Group agreed to sell its business process outsourcing business housed under Aegis Ltd to private equity firm Capital Square Partners to cut debt.

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Exclusive: Qualtouch merging BPO business with Mas Callnet

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