Chat-based concierge startup Goodservice secures $1.6M funding from Sequoia Capital

Goodservice, an on-demand chat based concierge app, has raised $1.6 million (Rs 10 crore) in seed funding from Sequoia Capital, the company said on Tuesday.

Goodservice, which is run by Goodservice Labs Pvt Ltd, plans to use the funds to invest in technology and for expanding operations.

 “All that a customer has to do is type a request -‘send me a carpenter’ and we get them the cheapest quote, make the booking, do follow-ups and ensure the job is done well. Backing from Sequoia will be important in helping us expand operations with a target of Rs 1 crore per day worth of requests for services and products,” said Vipul Aggarwal, co-founder, Goodservice.

It offers services such as booking movie tickets, getting doctor’s appointments, finding products and accessories from local stores and getting food delivered from restaurants.

Abheek Anand, principal, Sequoia Capital, said, “Goodservice has been seeing terrific traction, a testament to how their services concierge app is resonating strongly with consumers.”

Goodservice was founded in 2014 by Stanford University graduate Aggarwal and Ruchir Jain, an alumnus of IIM Ahmedabad. It employs over 40 persons currently.

The Goodservice app is presently available on Android and the iOS version will be launched in the next couple of weeks, the company said.

The startup does not charge any fee from customers at present, and takes a cut as its commission from merchants and service professionals.

The service is currently available to customers in Delhi NCR and will be made available to the rest of the country in phases.

Goodservice would lock horns with Haptik, which raised $1 million in its first round of equity funding from Kalaari Capital last year.

Another similar player is OK Sir, a Mumbai-based daily need and emergency service startup which provides its users over 150 services across categories. It helps customers with daily errands, housekeeping, finance and legal services, healthcare and even an emergency helicopter pick up.

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