Instead of defending the team, the amazing CEO will respond with “yup – we need to get better – here’s what we are doing.”
The article is about the SaaS products and the metrics you use to evaluate their success level.
It is important to ensure that taxes are over and above the price of the service or product, contracts are in black and white and metrics are well-defined.
Creating consumer habits is an effective way to drive share price by increasing what companies call “customer lifetime value".
There will always be a vocal minority that loves feed readers, ultimately RSS will be more like QR codes or Segways than a mainstream technology.
So how does one build a habit-forming product? Well to start, habits do not form overnight and changing user behaviours is extremely difficult.
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