Servion Global Solutions Ltd, a customer interaction management solutions provider, has signed definitive acquisition agreements with JAMS UK and JAMS India (Pune), the company said in a release. The deal amount is not disclosed yet.
“The acquisition widens our footprint and network in UK, a region that is becoming critical for us, given several large multi-million, multi-country deals we are currently working on. The acquisition also gives us a new development centre in Pune. The acquisition provides JAMS access to Servion’s deep skill-sets in the domain, large pool of highly experienced resources and its global footprint,” said K. Balakrishnan, MD and CEO of Servion.
Post acquisition, JAMS will become a fully owned subsidiary of Servion.
“The acquisition is perfect both in terms of a cultural fit and the products and resources offered by Servion. The combination of JAMS and Servion will enable sustainable growth in the UK as well as provide access to new markets for the JAMS suite of products,” said Mark Pritchard, founder of JAMS.
JAMS Technologies is a software development company which provides services in all the aspects of software development life cycle. The firm is specialised in developing software products used in call centres that are integrated with Cisco IP Contact Centers Product Suite.
Founded in 1991, Chennai-based Servion offers consulting, hosted and managed services, product engineering and professional services. The firm has its additional offices in the Middle East, Africa, the Asia Pacific, Australia and Europe. It enhances its customer interaction via phone, Internet, e-mail, chat and social media. With more than 600 customers and over 1,000 installations spread across 60 countries, Servion’s products and solutions handle more than 7 billion voice/FAX/ACD/Web/e-mail interactions per year.
Servion was earlier backed by Sansar Capital Management LLC, which invested $6.69 million in the company in 2006 through its SPV Sansar Capital (Mauritius) Ltd. The PE firm has exited the firm, according to the company.